Jira Sync Integration

Plans: Premium, Unlimited, Unlimited+ · Permissions: Employees*, Managers*, Admins · **Optional Add-ons:** Tasks*

Integrations Deep Sync Integrations Handbook Sync projects, tasks, users, and time entries between Jira and Timely with two-way sync support.

Overview

If your team works in Jira but tracks time in Timely, this integration saves your sanity. Instead of bouncing between tools, the Jira sync pipes key data straight into Timely — so your timeline stays accurate, projects stay organized, and your team doesn’t have to lift a finger.

Once connected, Jira projects, tasks, users, and more flow into Timely automatically. Tasks show up as Memories on your timeline, so logging time against actual work is a breeze.

What does it sync?

• Projects — Automatically imported from Jira
• Clients — Jira workspaces become Timely clients
• Users — Imported if they authenticate via Timely
• Tags and Teams — Coming soon!
• Tasks as Memories — Work on Jira tasks appears on your timeline
• Hours — Two-way sync support for worklogs

Connecting Jira to Timely — Workspace Admin

1. Navigate to Settings > Ecosystem
2. Choose Jira from Next-Gen Integrations
3. Click “Connect workspace with Jira”
4. Enter your Atlassian credentials
5. Approve the permissions and select your Jira instance
6. Ensure the toggle for your Jira instance is ON and click “Configure” to select projects
7. Click “Next” to confirm how Timely uses imported data
8. Review default settings or click “Change Settings” to customize
9. Click “Synchronize with Jira” to finalize

Connecting Jira — Personal Integration

If “Restrict imported data to authenticated users” is enabled:

1. Navigate to Settings > Ecosystem
2. Click Jira under Next-Gen Integrations
3. Click “Set up personal integration”
4. Click “Authenticate with Jira”
5. Approve permissions and select your Jira instance

Your Jira timeline experience

Memories are created on the timeline of the user who interacts with a Jira issue — including creating, updating, commenting on, and logging time to an issue.

When selecting Jira memories, you can associate that work with a specific issue ID. This is required for reporting on Jira issues from Timely.

Exporting and reporting on Jira time entries

Leverage Timely’s export features to generate files with linked Jira Issue IDs:

Sync hours back to Jira (two-way sync)

When enabled, eligible time entries are sent to Jira as worklogs, including:

• Start time
• Duration (rounded to nearest minute)
• Description (as a comment)
• Project (based on task reference)

What makes a time entry eligible?

1. Jira sync must be enabled
2. The entry must be linked to a Jira task/issue
3. It must have at least 1 minute of logged time
4. The user must have connected their own Jira account

What gets updated?

Action	Response
Editing a synced entry	Jira worklog gets updated
Deleting a synced entry	Removed from Jira
Reassigning an entry	Original worklog removed, new one created

Background sync schedule

Task	Frequency	Purpose
Sync Webhooks	Hourly	Refreshes webhooks before expiry
Sync Projects	Every 15 mins	Keeps project data fresh
Sync Tasks (legacy)	Daily @ 2am	Backup sync task
Sync Identities	Every 6 hours	Brings in newly added users

FAQs

Do tasks show up automatically?

Yes — Jira tasks appear on your timeline as memories, ready to log.

What if hours fail to sync back?

The entry will be marked with a sync error explaining what happened (e.g., expired login, missing permissions).

I’ve deleted a worklog in Jira and it keeps reappearing?

With two-way sync, Timely is the source of truth. Delete the hours in Timely first.