We’ve rebuilt our Help Center from the ground up, with a new home at timely.com/help.
Over the past couple of years, our product has moved and changed faster than our documentation has been kept up-to-date. Articles written for an earlier version of Timely lingered alongside newer ones, terminology drifted between releases, and entire features ended up under-documented while older flows kept hold of prime real estate. The docs was no longer reflected how Timely actually works
So we rebuilt the whole thing.
A clearer structure
The new Handbook is organized around how Timely works today. We’ve updated all the categories in split time tracking into the two core experiences we have;
- Time Tracking: AutoSheet for everything related to AutoSheet
- Time Tracking: Classic for our Classic experience (with our older Legacy timeline and list view docs nested inside, for those still using them)
The rest of the Handbook follows a three-column layout with deeper nesting, so it’s easier to see where you are and what’s next.
Search that actually finds things
The new Help Center opens with a search bar designed to be the fastest way to get an answer. It uses a smarter ranking algorithm to surface the right article first, shows popular searches, remembers what you’ve looked up before, and supports full keyboard navigation.
One platform, tightly integrated
The Help Center is now a native part of timely.com, sitting alongside Inside Timely, the Changelog and all the other parts of the website. Same platform, same design, same search foundation — so finding an answer never means jumping between sites. A great way that is valuable is when you are looking at documentation for something you’re not using, you’ll get this yellow bar in the top:
Built for the next era of support
There’s a deeper reason we needed to do this properly, and it’s AI. We’re rolling out AI agents across our support experience. And they’re only as good as the content they read. Stale docs produce stale answers. Rebuilding the Help Center on modern, accurate content gives those agents a foundation worth trusting.
The next step is keeping it that way. We’re building tooling that uses AI to flag articles for review when the underlying product changes, so docs stop slipping out of sync the moment we ship something new.
Still need a human?
Intercom is still our support channel — the chat bubble in the app and on the website gets you to our team. The Help Center is just a much better front door for the answers you can find on your own.
Have a look at timely.com/help.