Timely Sub-Processors
We enlist the help of tools and services from a handful of companies – AKA “sub-processors” – to deliver the best products possible. These tools can require access to certain personal data, which is only granted when it is absolutely necessary to the provision of our service. Likewise, we only ever enter into fully GDPR-compliant data processing agreements.
Processors
Amplitude
Amplitude, Inc, San Francisco, CA, USA
https://www.amplitude.com
USA
User behavioral data. This includes tracking events, user paths, and engagement metrics.
User ID, IP address, email address, usage data, device information, and event data.
EU-US Data Privacy Framework
Chartmogul
ChartMogul GmbH & Co. KG, Germany
https://chartmogul.com/
EU
Subscription and billing data to provide analytics and insights into recurring revenue, customer retention, and other subscription metrics.
Customer name, email address, subscription details, billing information, and usage metrics.
N/A
Fullstory
Fullstory, Inc, Atlanta, Georgia, USA
https://fullstory.com
USA
Records user sessions on websites to understand user behavior, identify issues, and improve user experience through session replays and heatmaps.
User ID, IP address, email address, session recordings, mouse movements, clicks, and keystrokes.
EU-US Data Privacy Framework
Google Cloud Workspace
Google Cloud EMEA Limited (Workspace), Dublin, Ireland
https://workspace.google.com/
Within EU
Provides cloud-based productivity and collaboration tools, including email, document storage, and real-time collaboration.
User ID, email address, documents, calendar events, contacts, and usage data, and any information submitted through e-mail to employees in Timely.
N/A
HubSpot
HubSpot, Inc, Cambridge, Massachusetts, USA
https://hubspot.com
USA
Processes data for marketing, sales, and customer service activities, including CRM management, email marketing, and customer support.
Customer name, email address, phone number, company details, interaction history, and CRM data.
EU-US Data Privacy Framework
Intercom
Intercom, Inc, San Francisco, CA, USA
https://intercom.com
USA
Provides customer messaging platforms, including live chat, email, and customer support automation.
User ID, email address, chat transcripts, usage data, and interaction history.
EU-US Data Privacy Framework
Linear
Linear Orbit Inc, San Francisco, USA
https://linear.app/
USA
Processes data to provide a project management and issue tracking platform, including tracking tasks, project progress, and team collaboration.
User ID, email address, task details, project information, comments, activity logs, and usage data.
Module 2/Module 3 SCCs
Productlane
Productlane GmbH, Albert-Roßhaupter-Str. 3b, 81369 Munich, Germany
https://productlane.com/
EU
Customer submitted product requests, meeting notes and recordings
Name, email, and any data that the customer chooses to submit as part of the feature request.
N/A
SaaS Hapliy (Zaybra)
A8 Ventures, Inc., 1 North 4th Place, #34K, Brooklyn NY, 11249, United States
https://saas.hapily.com
USA
Facilitates the synchronization and management of financial and customer data between Stripe and HubSpot. The processing activities include:
1. Customer Payment Details: Processing of payment-related information via Stripe for billing, invoicing, and transaction management.
2. Invoices & Subscription Information: Synchronizing Stripe transaction data with HubSpot to manage customer subscriptions, invoices, and payment statuses.
3. Customer Contact Information: Syncing customer details between Stripe and HubSpot.
1. Customer Payment Details: Processing of payment-related information via Stripe for billing, invoicing, and transaction management.
2. Invoices & Subscription Information: Synchronizing Stripe transaction data with HubSpot to manage customer subscriptions, invoices, and payment statuses.
3. Customer Contact Information: Syncing customer details between Stripe and HubSpot.
Identification Data: Name, email address, phone number.Financial Data: Payment details (processed via Stripe), transaction history, invoice records.Subscription Data: Plan details, billing cycle, payment status.Business Contact Data: Company name, job title, and associated customer relationship information.
SCC
Segment
Twilio, Inc. (Segment), San Francisco, CA, USA
https://www.segment.com
USA
Processes customer data to provide a customer data platform that collects, unifies, and routes customer data to various tools for analytics, marketing, and customer service.
User ID, email address, IP address, usage data, event data, and interaction history.
EU-US Data Privacy Framework
Slack
Slack Technologies, LLC, United States
https://slack.com
USA
Processes data to provide a communication and collaboration platform for teams, including messaging, file sharing, and integration with other services.
User ID, email address, chat messages, files shared, workspace activity, profile information, integration data, and usage analytics.
Module 2/Module 3 SCCs
Stripe
Stripe, Inc, San Francisco, CA, USA
https://stripe.com
USA
Processes payment data to provide payment processing services, including handling transactions, billing, and financial reporting.
Customer name, email address, payment details, billing information, and transaction history.
EU-US Data Privacy Framework
Vidyard
Buildscale, Inc.Trading name (if different): Vidyard Address: 1 Queen Street North, Unit #301, Kitchener, ON N2H 2G7, Canada
https://vidyard.com
USA
Processes video interaction tracking data for marketing, sales, and customer service activities, including CRM management, email marketing, and customer support.
Name, email address, interaction.
Module 2/Module 3 SCCs,EU-US Data Privacy Framework
Here’s the complete list of sub-processors we use at Timely:
Sub-processors
Amazon Web Services
Amazon Web services EMEA SARL, Luxembourg
https://www.amazon.com
EU
Hosting and cloud computing
Name, email, use of applications, geolocation, integrations used
Hosting and cloud computing
Cloudflare
Cloudflare, Inc, San Francisco, CA, USA
https://www.cloudflare.com
USA
DNS and Cache
Name, email, use of applications, geolocation, integrations used
DNS and Cache
Fly.io
Fly.io, Inc, 2261 Market Street #4990, San Francisco, California 94114, United States
https://fly.io
EU
Hosting and cloud computing
Some authentication data and activities recorded by the Memory Tracker for Timely
Hosting and cloud computing
Google Cloud
Google Cloud EMEA Limited, Dublin, Ireland
https://cloud.google.com/
EU
Provide geolocation if using the Timely mobile app geolocation feature.
Geolocation
Provide geolocation if using the Timely mobile app geolocation feature
Memory AI Pvt. Ltd
Memory AI Pvt. Ltd, Pune, India
https://timelyapp.com/about
India
Support services
Name, e-mail, use of applications, geolocation, integrations used
Support services
Pusher Channels
Pusher Ltd, London, England
https://pusher.com/beamchannels
United Kingdom
Notification services
Name and email
Notification services
Supabase
Supabase, Inc., Delaware, USA/Singapore
https://supabase.com/
Ireland
Storage and processing of activities recorded by the Memory Tracker for Timely, configurations, and data imported from 3rd parties via Integrations
User ID, IP, email address, and other identifying information required to associate user to uploads, activities recorded by the Memory Tracker for Timely, and customer-controlled data imported from 3rd party integrations.
Storage and processing of activities recorded by the Memory Tracker for Timely, configurations, and data imported from 3rd parties via Integrations
Trigger
API Hero Ltd, 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, United Kingdom, WA14 2DT
https://trigger.dev
USA
Ingest and process integration data, including but not limited to users, projects, tasks and activities from connected integrations
Data from connected integrations, such as user names and email, contents of titles, descriptions and comments
Ingest and process integration data, including but not limited to users, projects, tasks and activities from connected integrations
Twilio Sendgrid
Twilio Ireland Ltd (SendGrid), Dublin, IrelandVercel Inc, 440 N Barranca Avenue #4133, Covina, CA 91723, United States
https://sendgrid.com/
USA
Notification services
Name and email
Notification services
Vercel
Buildscale, Inc.Trading name (if different): Vidyard Address: 1 Queen Street North, Unit #301, Kitchener, ON N2H 2G7, Canada
https://www.vercel.com
Ireland
Processes data to provide a platform for deploying and hosting web applications, including build and deployment logs, analytics on application performance, and user interactions.
User ID, email address, IP address, deployment logs, application usage data, performance metrics, and project details
Processes data to provide a platform for deploying and hosting web applications, including build and deployment logs, analytics on application performance, and user interactions
Contact our Data Protection Officer at any point if you would like more information about our sub-processors.
Here’s the complete list of sub-processors we use at Timely:
Sub-processors
Amazon Web Services
Amazon Web services EMEA SARL, Luxembourg
https://www.amazon.com
EU
Hosting and cloud computing
Name, email, use of applications, geolocation, integrations used
Hosting and cloud computing
Cloudflare
Cloudflare, Inc, San Francisco, CA, USA
https://www.cloudflare.com
USA
DNS and Cache
Name, email, use of applications, geolocation, integrations used
DNS and Cache
Fly.io
Fly.io, Inc, 2261 Market Street #4990, San Francisco, California 94114, United States
https://fly.io
EU
Hosting and cloud computing
Some authentication data and activities recorded by the Memory Tracker for Timely
Hosting and cloud computing
Google Cloud
Google Cloud EMEA Limited, Dublin, Ireland
https://cloud.google.com/
EU
Provide geolocation if using the Timely mobile app geolocation feature.
Geolocation
Provide geolocation if using the Timely mobile app geolocation feature
Memory AI Pvt. Ltd
Memory AI Pvt. Ltd, Pune, India
https://timelyapp.com/about
India
Support services
Name, email, use of applications, geolocation, integrations used
Support services
Pusher Channels
Pusher Ltd, London, England
https://pusher.com/beamchannels
United Kingdom
Notification services
Name and email
Notification services
Superbase
Supabase, Inc., Delaware, USA/Singapore
https://supabase.com/
Ireland
Storage and processing of activities recorded by the Memory Tracker for Timely, configurations, and data imported from 3rd parties via Integrations
User ID, IP, email address, and other identifying information required to associate user to uploads, activities recorded by the Memory Tracker for Timely, and customer-controlled data imported from 3rd party integrations.
Storage and processing of activities recorded by the Memory Tracker for Timely, configurations, and data imported from 3rd parties via Integrations
Trigger
API Hero Ltd, 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, United Kingdom, WA14 2DT
https://trigger.dev
USA
Ingest and process integration data, including but not limited to users, projects, tasks and activities from connected integrations
Data from connected integrations, such as user names and email, contents of titles, descriptions and comments
Ingest and process integration data, including but not limited to users, projects, tasks and activities from connected integrations
Twilio Sendgrid
Twilio Ireland Ltd (SendGrid), Dublin, IrelandVercel Inc, 440 N Barranca Avenue #4133, Covina, CA 91723, United States
https://sendgrid.com/
USA
Notification services
Name and email
Notification services
Vercel
Buildscale, Inc.Trading name (if different): Vidyard Address: 1 Queen Street North, Unit #301, Kitchener, ON N2H 2G7, Canada
https://www.vercel.com
Ireland
Processes data to provide a platform for deploying and hosting web applications, including build and deployment logs, analytics on application performance, and user interactions.
User ID, email address, IP address, deployment logs, application usage data, performance metrics, and project details
Processes data to provide a platform for deploying and hosting web applications, including build and deployment logs, analytics on application performance, and user interactions
Contact our Data Protection Officer at any point if you would like more information about our sub-processors.